Intercom

When the intercom needs a restart, this is possible. In fact, you can do this very easily in 2 ways.

Way 1:

With the day code. To display the help menu you need to perform the following steps:

1. Enter the day code by using the keypad on the right side of the intercom.
2. The entered combination will appear in the top left of the screen. Press the first digit / letter 10 times in quick succession.
3. The help menu has now appeared. Press the desired option.
4. Press the button: ‘reboot’.
5. When the intercom is back to the home screen, press ‘start recommended’ and the Openr app will restart itself.

Way 2:

Disconnect the intercom from the power supply for at least 10 seconds. After this, you can reconnect the intercom to the power supply and it will reboot.

When you make changes in our Openr dashboard, they appear directly on the intercom. Without any actions being required at the location itself, such as replacing name tags, etc. Our dashboard does need a processing time of 5 to 15 minutes to actually transfer a change to the intercom. Should you wish to have the change live immediately, you can walk to the intercom and press the language button at the bottom left of the screen. This ensures that the latest profile of the intercom is retrieved and the mutation is carried out immediately.

It can happen that the intercom is logged off, this can happen in case of a power failure, for example. When this happens and the intercom screen asks you to log in, you can request the log-in data from the manager of the building. If the manager is not in possession of these details, you can request them from us. This can be done via service@openr.nl.

Our Openr intercom can be managed remotely. This includes performing updates, for example. To perform an update you can enter our help menu by means of the day code. The day code can be requested by phone or email through us.

The day code can also be used to restart the system, should this be necessary.

To display the help menu you need to perform the following steps:

1. Enter the day code by using the keypad on the right side of the intercom.
2. The entered combination will appear on the top left of the screen. Press the first digit / letter 10 times in quick succession.
3. The help menu has now appeared. Press the desired option.

Advice: Perform an update in consultation with the Openr service team, they can assist you remotely in going through the steps.

We all know the problem, after a long day without a charger, your phone’s battery is dead. Bummer! We can’t help you with the missed messages, but we have made sure that you can still enter the building without a phone. You can use the intercom to let yourself in (and quickly find a charger…).

Right below the keyboard on the intercom you will find the ‘Open’ button. Once you press this you get two options: you can log in with a code or with your user account.

Logging in with a code

If you or the administrator have set a code, you can use it to open the door. The code is an alphanumeric code that can be set with any intercom. Setting this code can be done in the online management environment. Under ‘Buildings’, click on the building in question. Then under ‘Doors’ click the door where the intercom is located. Under ‘Intercom’ click on the intercom. You can now set a code under ‘Access Code’.

Logging in with your user account

If you do not have a general login code, use the login information from your Openr account to get in. Press the ‘Open’ button on the intercom and enter your login details. This will give you one-time access to the door at the intercom.

Note: It is up to the building administrator to enable this feature. Therefore, this may not be possible at your building. Please contact the building manager to ask them to enable this feature.

Use the keyboard on the right side on the intercom screen to search for your contact. To the left appears the tile you can use to ring the bell. Does no one answer? Use the “Call Alternate” option, someone else in the same organization will be called.

Make sure you are no more than 1.5 meters from the intercom.